Types Mystery Shopping

Physical Mystery Shopping
A visit is made to our clients' store by one of our experienced surveyors, posing as a 'real customer'. Using agreed scenarios, they will record the actions taken by your staff on a tailor- made questionnaire (See section called Methodology for detailed outline of areas to be assessed.)

Telephone Mystery Shopping
Many potential customers will have their first dealings with your business over the phone. Are clients' staff creating that all important good first impression are they polite and knowledgeable about the services and goods that you offer? Our telephone call surveys provide clients with a comprehensive report.

Customer Satisfaction Research
We can survey your customers by telephone, or at your business location. We can tell you what they really think of your service and products and what they would like you to change or improve.