Time Involved

It is impossible to accurately measure success on one day of business, or on one individual's performance. It is equally difficult to measure the level of sales and service skills of a store based on one Mystery Shopper Survey.

Best results are achieved with multiple shops in each location every month.
It is the compilation of many reports and acting on those reports that will improve your sales and service levels.

We recommend a commitment to monitor your locations over a period of time.
Fees for our mystery shopper program are based on the number of locations,
number of visits per month, per location, and the degree of detail you require from the shop. Mystery Shopping, like training, cannot be perceived as an expense, but as an invaluable tool for those companies that understand the dynamics of the relationship between sales and customer service.